Outstanding Service - You Tell Me.... — Flaps 2 Approach

Christmas and New Year is the worst time for anything technical and complicated to arrive - period. Stores close, technicians take vacation, and managers and owners hide from the public. For many, Christmas is a religious and/or festive day. For most, it's a time to escape the pressures of work and relax with friends and family.

Software Installation & Configuration Questions

It was a few days before Christmas Day, the MIP had arrived a few days earlier. For some reason I couldn't get the FDS software to function correctly, I didn't have a registration key to unlock the software, and basically was a little clueless on how to get this animal moving!

Several e-mails had transpired between Flight Deck Solutions and Sim Avionics - but it was slow going. I was keen to get the basics set up so I could navigate through the various configuration options during the Christmas week.

Then, on Christmas eve - 2130 Canadian time my cell phone rang.... "Hi this is Peter Cos from Flight Deck Solutions, I hear you have a problem! I can sort this out for you quickly. I realize there are many systems to get in place and your feeling overwhelmed at the moment - no problems. Let's work through each issue in turn and get you flying"

From this post, you may think that the configuration of FDS and Sim Avionics software is difficult; this is far from the truth. Once you are steered in the right direction, have the correct folder structure established on your computer, installation is very straightforward.

Now, for those who are really bored and have read through this website in entirety, you may remember that one of the reasons I bought from Flight Deck Solutions was because of the backup service. Tell me - what better service can you expect when the owner of the company rings you, from the sidewalk outside a restaurant in Canada, to try and solve your issue......ON CHRISTMAS EVE!

Following this phone call, I received prompt e-mails from Mark Hastings (United Kingdom) and Nat (Australia).

Thank you Peter Cos, Steven Cos, Mark Hastings and Nat for your time and patience.